Enchant Christmas
Enchant Christmas is a seasonal holiday event — billed as the world's largest Christmas light maze and village — combining millions of lights with a skating rink, live entertainment, dining, shopping, and visits with Santa across multiple North American cities. Moonion has been Enchant's long-running software partner, building the guest ticketing and self-service platforms, the Santa Calls mobile app, the vendor operations portal, and the Enchant Portals platform behind the experience.
Enchant Ticketing & My Account
Moonion built Enchant's guest-facing web experience around the full visit lifecycle: the public ticket-purchasing funnel and the My Account self-service portal. The funnel covers choosing a visit from a live-availability calendar, regular or early-bird «flex» tickets, bundles, promo codes, add-ons, referral credit, and Stripe checkout with Apple Pay and Google Pay — themed per brand and domain across Enchant, Coca-Cola, Jingle, and seasonal venues.
After purchase, My Account lets guests sign in with a magic link to manage an order: changing the date and arrival window, upgrading to VIP, adding extras, managing waivers and referrals, and cancelling for a refund. What began as a single-brand portal grew into a multi-seller platform configurable per location.
The Santa Calls app
Moonion built Santa Calls, an iOS app for live, personalized calls with Santa Claus. The experience is built around two roles — one person performs as Santa while the recipient answers an incoming holiday call — with real-time video powered by Twilio, call states, timers, and media controls.
The app lets callers personalize Santa's appearance, scene, and voice, find recipients through contacts and invitations, pay for premium calls with credits and shareable codes, and keep photos and videos from each call in a Memories gallery.
Vendor operations
Moonion built the Vendor Portal — the platform Enchant uses to run the vendor side of its seasonal markets. Vendors submit and track applications across cities, receive and sign contracts through DocuSign, and pay invoices online, while operators review submissions, manage locations and categories, follow revenue, and configure each season from an admin dashboard with reporting and CSV exports. The portal also includes broadcast messaging and chat so operators can reach vendors from inside the system.
Enchant Portals
Moonion also built Enchant Portals, a suite of operator and business-to-business web portals behind a single sign-on. It brings together promo codes that power Enchant's promotions, group and bulk ticket sales, a corporate gifting flow with Stripe payments, and a notifications portal for managing email communications to ticket buyers — each as its own admin and client portal that the Enchant team runs season to season.
Highlights
The team turned My Account into a multi-seller platform, configurable per seller from shared configuration.
- Per-seller setup and purchase flow, starting with LVS (Las Vegas) and Tacos & Tequila (TTT)
- A one-day-festival direct-to-tickets flow, with the select-tickets page synced to the main tickets funnel
- Post-purchase VIP upgrade and brand-specific order confirmation
- Seller-specific magic-link sign-in and booking actions gated by seller metadata
- Per-seller theming, favicons, and branding
Multi-seller My Account
The team opened the 2026 cycle with faster checkout and support for new venues and event formats.
- Google Maps-powered address autofill on the checkout forms
- LVS (Las Vegas) theme and brand wiring, including TTT (Tacos & Tequila) and Christmas variants
- One-day festival flow: direct ticket selection, Club and Table seating, single-session venues that skip the calendar, and private group-ticket calls to action
- Per-table parking metadata and metadata-driven upgrade prompts
- PDF generator fixes and refined VIP and Premier upgrade eligibility for the new venues
LVS ticketing rollout
Through the 2025 season the team continued to refine the portals with new operator controls and notification options.
- Added copy and PDF download options to email previews across the portals
- Added a «Department Manager» access level that can edit additional fields on a group
- Extended the Notifications portal with weather-closure and pass-payload data in confirmation notifications
- Carried these refinements consistently across the Promo Codes, Group Tickets, and Gifting portals
Enchant Portals IV
The team moved My Account into the shared web-experience codebase and extended it with new passes, bundles, and integrated waivers.
- Coca-Cola-branded theme alongside the existing Enchant brand
- Add-ons made available to Youth and Junior ticket holders, with improved Premier-Pass upgrades and change-date UI
- Waivers integrated directly into checkout, with Sentry error monitoring
- Fast Pass and a bundle-purchase option
- «Gift $5, Earn $5» referral credit and hardened checkout error handling
Shared web-experience My Account
The team brought the funnel back for the 2025 season across the Enchant and Coca-Cola brands, with a new location and integrated waivers.
- New Los Angeles (LAX) location
- Ferris Wheel add-on, with arrival-window conflict rules against ice skating and snow slide
- Reworked calendar and price-range display, consistent across desktop and mobile
- Donation-ticket option and «Selling Fast» date labels, plus domain-specific promo-code rules
- Waivers integrated into checkout with a guest-checkout fallback, and refined Visit Protection and Premier and Fast Pass upgrades
2025 ticketing season
The team built Enchant's corporate gifting platform, giving companies a self-service way to buy gift codes for redemption against an Enchant visit.
- Client portal with a guided welcome flow: select a gifting group, complete information and billing forms, and manage account and payment details
- Admin portal for managing gifting groups, promo-code pricing, and order tracking with payment-status filters and logs
- Online payments through Stripe — deposits and code payments — with per-seller Stripe accounts and downloadable receipts
- Email previews with copy and PDF download, plus department-manager access controls
Corporate Gifting Codes
The team separated the regular ticket path from the flex flow and layered in add-ons, promo codes, bundles, and referrals through the fall season.
- Regular («general») ticket path alongside the early-bird flow, with an add-ons screen for parking and day passes
- Promo-code flow integrated with the codes service, including passcode and golden-ticket gating
- Premier Pass (Express) upgrade and ticket bundles with their own purchase flow
- PDF order generator and the Jingle brand theme
- Referral program, the Paws n Claus add-on, dynamic add-on pricing, and holiday and NYE bundles
Ticketing bundles and referrals
The 2024 season brought multi-brand support and document generation across the portals.
- Added a brand field so codes and group tickets can be issued per Enchant brand
- Added client logo support and the Jingle brand alongside the existing brands
- Added PDF generation for group tickets and order documents
- Carried the multi-brand and PDF work consistently across the Promo Codes and Group Tickets portals
Enchant Portals III
The team rebuilt the portal as a standalone, multi-brand «My Account» with a themeable «lite» design and an in-portal purchase flow.
- Add-ons and VIP integrated directly into an in-portal ticket purchase flow
- Magic-link sign-in that carries the brand in its payload, with per-city configuration for a multi-location rollout
- VIP upgrade plus arrival-window and parking management
- Club and Golden ticket types and refreshed profile and preference editing
- A dedicated referral page with a leaderboard and social share flow
Multi-brand My Account
The team rebuilt the funnel from scratch on Next.js and React, replacing the earlier Vue implementation and adding the scheduled-visit experience.
- Early-bird «flex» flow: buy a ticket now and choose the visit date later
- Location selection and a «Schedule your visit» calendar with real-time availability and price ranges
- Special events and suite («Private Suite») purchasing, plus the Visit Protection option
- Stripe checkout together with Apple Pay and Google Pay express payment
- Per-domain theming, starting with the Enchant and Coca-Cola brands, and the VIP upgrade screen
Next.js ticketing rebuild
The 2024 updates refined contract operations and added targeted admin actions for the next application season.
- Added contract downloads and improvements to the contract view.
- Added base-contract validation, template formatting, and copy-paste support across multiple pages.
- Added a manual create-vendor action for admin users.
- Added external payments for open food categories and new payment date controls.
- Added application actions such as marking vendors as all set, sending reminders, and managing multiple contract templates.
Vendor Portal VIII
Stage II of project development, the primary focus was on implementing an adaptive interface, ensuring accessibility across all devices. This enhancement empowers both administrators and clients to effortlessly manage their profiles anytime, anywhere. The responsive design guarantees consistency and ease of use for efficient profile management on desktops, tablets, and mobile devices.
Additionally, a valuable feature has been incorporated: the ability to download PDF files. This functionality significantly enhances convenience, enabling the swift and efficient capture of customer data in a standardized and easily distributable format. This contributes to streamlined processes and improved user experience within the system.
Promo/Tickets II
The contract workflow moved deeper into the portal with configurable templates, previews, and approval actions.
- Added the contract creation setup and the new contract flow pages.
- Added editable contract templates with a customized text editor.
- Added template listing, view, edit, and menu actions.
- Added contract preview improvements and contract list filters.
- Added support for additional contracts and approve-and-send actions.
Vendor Portal VII
The team added direct communication tools so administrators could reach vendors from the portal instead of relying only on external channels.
- Added broadcast pages for sending announcements to selected vendor audiences.
- Added broadcast review, recipient counts, drafts, search, and status handling.
- Added a chat page for direct conversations with vendors.
- Built mobile navigation and mobile layouts for admin workflows.
- Added chat attachments, unread markers, filters, menus, and vendor detail views.
Vendor Portal VI
For the 2023 season the team expanded the portals with more operator self-service across codes, group tickets, and notifications.
- Added CSV export, dashboard pagination, and code limits to the Promo Codes admin
- Added «mark as shared» and reshare-access controls, plus editable group types
- Added PDF modals, contact-flow changes, override date-and-time fields, and copy buttons to Group Tickets
- Added client email lists and reset-group actions across the portals
- Reworked the Notifications portal with a larger set of messaging and template improvements
Enchant Portals II
The 2023 season added more self-service controls for admins and vendors, especially around public content, discounts, and reporting.
- Added promo codes for waiving application fees.
- Built the landing page editor and loader flow for portal content updates.
- Added customizable CSV export settings and CSV download fixes.
- Added year-based application download filtering and edited-date labels.
- Improved invoice, discount, and price-range handling in admin workflows.
Vendor Portal V
For the next season the team expanded the portal with profile management and a guest referrals program, alongside a refreshed manage-order experience.
- Profile settings for updating personal and contact information
- Referrals program with shareable referral links
- Perks and an activity tab on the dashboard
- Payment-method and applied-discount details on order pages
- Weekday and weekend separators in the date-session picker, and change-date rules for suite orders
- Server-side rendering for faster page loads
My Account referrals and profiles
For the 2023 season the team reworked the add-on flow and added new ticket types, sharing, and analytics.
- Reworked add-on flow and a Magic ticket option
- Dinner and Suite Rental ticket groups, with time-session rules tied to the arrival slot
- Night Owl sessions and an email-capture modal
- Social sharing page and Family 4 Pack
- Add-to-wallet pass on the confirmation page and Segment analytics integration
Ticketing add-ons and analytics
The final maintenance cycle concentrated on call reliability, recording stability, and release readiness.
- Fixed incoming-call behaviour for first-time users and improved email validation.
- Fixed record-screen and video-recording issues across the March release cycle.
- Updated native modules around the recording flow.
- Shipped build 128 after the recording fixes were integrated.
Santa IV
The service portal is a project aimed at automating the management of tickets and promotional codes for event participants. It provides a user-friendly platform to control and track ticket sales, as well as the distribution and redemption of promotional codes. Streamlining these processes, the portal enhances efficiency and ensures a seamless experience for event organizers and participants
Promo/Tickets
The team built the first self-service order-management portal for Enchant, letting guests sign in with email or a magic link and manage an existing order on their own.
- Manage-order flow with ticket cards, a mobile-first dashboard, and order and confirmation screens
- Changing the visit date and arrival window, with sold-out and popular slots handled in the picker
- Cancelling an order and reviewing past orders
- Add-ons such as snow tubing, plus Enchant voucher handling in the change-date flow
- VIP labelling and the supporting login and location screens
My Account foundation
The team added the Notifications portal to the platform, giving operators control over the email communications sent to ticket buyers.
- Built the message composer for creating and editing notifications and messages
- Added drafts, edit, and delete flows for in-progress messages
- Added date pickers and scheduling for one-off and recurring sends
- Added recipient targeting, including user and settings filters
- Integrated the portal with the shared platform login and dashboards
Notifications portal
The team rebuilt the funnel as a mobile-first «2.0» experience and connected it to live ticketing data.
- Dynamic date and time sessions with special-events, selling-fast, and sold-out states
- Add-ons, VIP, and Elf Guide tickets with a full cart and order review
- Visit Protection fee and promo-code support
- City selection integrated with the Ticketure API
- Parking and limited-ticket rules with quantity and dependency limits, plus a desktop-adaptive layout
Mobile ticketing rebuild
The 2022 refresh improved the setup experience for callers and expanded the voice configuration path.
- Updated onboarding so callers could move through the Santa setup flow more clearly.
- Reworked the setup voice screen for recording, playback, and preset selection.
- Refined voice modification playback and audio-recorder integration.
- Added support for recording audio from a headphones microphone.
Santa III
The team launched Enchant Portals as a unified platform of operator web portals sharing one login.
- Built shared authentication across portals, with superadmin and role-aware access
- Shipped the Promo Codes admin: code groups, dashboards, settings, and configuration tables
- Shipped the Group Tickets admin: ticket groups, group details, and user management
- Connected the portals to a shared API and linked them together under one platform
Enchant Portals
The team extended the admin dashboard with stronger reporting, invoice handling, and payment visibility for operational teams.
- Added metrics to the admin dashboard for application and revenue tracking.
- Improved invoice management screens, payment editing, and payment status filters.
- Added full-capacity controls to payment setup.
- Expanded CSV exports with payment amount, payment status, and application fee fields.
- Added tools for resetting applications and keeping invoice calculations consistent.
Vendor Portal IV
The 2021 work focused on the admin review flow, vendor categories, and the tools needed to manage applications after submission.
- Added the review and approval system for vendor applications.
- Added vendor category management to the admin panel.
- Improved contract sending, reminders, and application cancellation states.
- Added confirmation modals and permission-aware admin actions.
- Added internal notes and additional invoice management for application follow-up.
Vendor Portal III
The team built the first ticket-purchasing funnel for Enchant as a Vue application, laying down the multi-step flow that later seasons grew from.
- Venue and experience-type selection pages
- General-admission ticket selection
- Shared header, footer, and page layout for the funnel
Ticketing foundation
Ahead of the holiday launch, the team hardened the live call experience and the flows around it.
- Added and refined call recording, including screen-recorder handling around the active session.
- Added call tones and a new incoming-call notification sound.
- Polished monetization: refined share and redeem credit, out-of-credit handling, and premium product-detail flows.
- Integrated Intercom support and Firebase in-app messaging around the profile and app shell.
- Hardened video-recording failure handling so the app could guide users when permissions or device state blocked a call.
Santa II
The team built the core of Santa Calls: a mobile app centred on a live, two-role Santa call experience.
- Built the app foundation — sign-in, profile, and settings — with a permissions flow for camera, microphone, contacts, notifications, and photo library access.
- Built the live call experience around two roles: one person performs as Santa while the recipient answers an incoming holiday call, with call states, timers, and media controls.
- Added the incoming-call screen, call history, and a friends and contacts flow for finding recipients.
- Introduced the first credit-based call flows, including purchase, redeem, and share-credit modals.
Santa
The next stage adapted the portal for a new application cycle and expanded the payment and contract setup used by the operations team.
- Reworked the vendor application form and aligned it with the payment portal flow.
- Added contract confirmation and clearer contract status handling.
- Expanded dashboard columns, action buttons, and payment breakdown views.
- Built admin payment setup for payment periods, locations, discounts, and add-ons.
- Added CMS-style configuration sections and support for additional payments.
Vendor Portal II
The team started the Vendor Portal as the operations workspace for managing fair vendor applications across Enchant Christmas locations.
- Built the first admin layout, authentication flow, and Firebase-backed vendor data access.
- Added vendor lists with pagination, filters, search, statuses, and location-specific views.
- Connected contract data and DocuSign envelope tracking to vendor records.
- Added payment method, payment amount, tax, deposit, and final-payment fields for application processing.
- Introduced admin roles, permission-aware screens, and activity logging for operational control.